Case Study · Property & Real Estate
Tenant & Property Management Portal for Tulivu Premium Suites
Moving tenant records, rent tracking and maintenance requests off spreadsheets and into one portal.
Client
Tulivu Premium Suites Ltd
Sector
Serviced apartments & property
Scope
Tenant portal, staff dashboard, VPS deployment
Status
Live, under active support
The problem
Tulivu managed tenants, leases and rent across a growing portfolio in spreadsheets and a WhatsApp group. Payment status depended on whoever had the latest copy of the file, and maintenance requests arrived by phone call with no record of what had been promised.
Nothing tied a unit to its tenant, its lease dates and its payment history in one place, so occupancy and arrears questions required someone to sit down and reconcile documents before anyone could answer them.
Rent status spread across spreadsheet copies
Maintenance requests with no written record
Occupancy and arrears reporting done by hand
What we built
We built a property management platform with two sides: a staff dashboard for units, tenants, leases and payments, and a resident portal for statements and maintenance requests. Every unit carries its tenant, lease dates, payment history and request thread.
Unit & tenant records
One record per unit linking the current tenant, lease dates, rent and deposit history.
Rent tracking
Payments recorded against the lease, with arrears and upcoming due dates surfaced automatically.
Maintenance requests
Residents raise requests in the portal; staff see status, assignment and history against the unit.
Resident portal
Statements and request history available to tenants without a phone call to the office.
Occupancy reporting
Occupancy, arrears and renewal dates reportable across the portfolio at any time.
Document store
Leases and tenant documents attached to the unit they belong to.
Outcome
Automated
Rent tracking and arrears
Portal
Tenant request handling
Instant
Occupancy reporting
Paperless
Lease and tenant records
Capabilities delivered
Running this on paper?
We can walk through how you work today and show you what the same operation looks like in one system.